By Most people will tell you that cleanliness is the most important factor to them when choosing a hotel, resort, B&B, or other place to stay while travelling. People make a judgement about the cleanliness of a given space within 10 seconds of entering it, so first impressions are important. With that in mind, pay close attention to the lobby/reception area that guests see when they first walk in. Obviously, it is important to keep every part of your hospitality facility clean and tidy, but you want to make sure that the very first space potential guests see is particularly spotless and well organized.
The cleanliness of any hospitality business will make a big difference as to how people view your business and is likely to make or break whether a guest decides to become a returning customer or not. Someone staying at your hotel for the first time is more likely to return the next time they’re in town if your facility—from the guest rooms to the front desk—is clean and tidy.
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